Yes — Tokyo has multiple grocery delivery options suitable for expats, including net-supermarkets run by Seiyu and Ito-Yokado, meal-kit services such as Oisix, and marketplace ordering via Rakuten/Seiyu that integrate with Rakuten IDs and points. Many services offer same-day or next-day delivery inside central Tokyo, but registration, payment, and address formats require some local setup.[1][2][3][4]
Tokyo’s online grocery ecosystem breaks into three main types: net-supermarkets (ネットスーパー) operated by national chains for same-day/next-day local delivery; meal-kit and fresh-produce subscription services; and marketplace storefronts that let you buy groceries alongside general e-commerce. Net-supermarkets maintain local delivery areas and time slots tied to store locations, while meal-kit companies ship boxed kits on scheduled days.[1][2][3]
Seiyu and Ito‑Yokado are examples of national chains offering net-super coverage across many Tokyo neighborhoods; they operate as store-based delivery services that list available delivery slots and area coverage on their sites [1][2]. Oisix specializes in meal kits and value-added produce boxes with traceability and scheduled deliveries; its product pages explain kit contents and ordering cadence [3]. Rakuten’s Seiyu storefront is useful if you already use Rakuten points or want a marketplace checkout flow [4].
Fees, minimum-order amounts, and time slots differ by chain and by area. Seiyu and Ito‑Yokado publish delivery-area rules and time-slot availability on their sites, and Rakuten/Seiyu integrates pricing and slot information into its storefront [1][2][4]. In practice, central Tokyo addresses tend to see more same-day slots; suburban or fringe Tokyo addresses may have fewer slots or require next-day scheduling. Always check the service page for your postal code before relying on same-day delivery [1][2].
English support varies: Oisix provides clearer English explanations for meal kits and some customer support resources, while Seiyu and Ito‑Yokado sites are primarily Japanese [3][1][2]. Practical workarounds recommended by expat guides include using browser translation tools (Chrome/Edge), copying store text into translation apps, or registering via Rakuten if you prefer some English interface elements in checkout [4][6]. If you live in a managed building, ask the building office or concierge to help confirm the correct Japanese address format for deliveries [6].
If you need broader selection or English support, combine services: use Oisix for regular meal kits and Seiyu/Ito‑Yokado net-super for bulk staples, or order from Rakuten/Seiyu if you want to use Rakuten points [3][1][4]. For same-day instant needs, consider local quick-delivery apps (check app-store listings for Tokyo availability) or konbini for immediate essentials. The Tokyo Metropolitan Government’s English pages offer additional living guidance for newcomers navigating city services [5].
Tokyo’s grocery delivery is mature and workable for expats: start with Seiyu or Ito‑Yokado for local net-super coverage, add Oisix for structured meal kits, and use Rakuten/Seiyu if you want marketplace checkout with points. Confirm your Japanese-format address, local phone number, and payment method during registration, and rely on browser translation or Oisix/Rakuten interfaces when you need English help [1][2][3][4][6].
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